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Your appointments are very important to all members of our team at La Jolie Vie. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
A deposit may be requested for first time clients receiving a service requesting more than 2 hours.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hour prior to appointment time will result in a rate of 50% of original service.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
If you are a returning guest of La Jolie Vie and need to cancel within a 24 hour period, your cancellation fee may be waived at the discretion of your Service Provider.
First time clients will be contacted and asked to make a deposit of $30 on all color services. This deposit is non refundable but is transferable if the appointment is rescheduled 24 hours prior to appointment.